Check-in and rules
Times, arrival, ID documents and house rules, in short.
Times
- Check-in
- from 4 pm to 10 pm
Arrivals before 4 pm or after 10 pm are possible on request, to be agreed before your trip.
How arrival works
Check-in is self-service, with a keypad at the apartment door. First we need to register your ID documents, as the law requires; the access code is sent to you before you arrive.
When you arrive, before you go in, we check your identity over a live link from the camera at the apartment entrance: we ask you to hold up your ID so we can check that it matches.
- Get in touch. On WhatsApp or by email, with your dates: we confirm availability and your booking ourselves.
- Register your ID. Every guest needs a valid ID document, children included. We'll tell you how to send it.
- Get your code. Before you arrive we send you the keypad code and directions to staircase C.
- Arrive. Check-in is from 4 pm to 10 pm. At the apartment entrance, we check your ID over a live camera link: just hold your ID up to the camera. For check-out time and what to do when you leave, see the house rules.
Codes and access directions are never published on this website: you receive them privately, for your stay only.
ID documents
Every guest needs a valid ID document, children included. By law we register guests with the police (Questura); the data is used only for legal obligations (registration, identification on arrival, tax and tourist-tax duties), as explained in the privacy notice.
Please don't send documents through this website: we'll tell you how to send them.
House rules
A few clear rules.
The apartment is in a residential building and the entrance is shared with the other unit, so we ask every guest to follow these rules and let everyone rest.
Quiet hours
from 11 pm to 7 am
No noise is allowed during these hours.
This includes the washing machine and the dryer: they must not be used between 11 pm and 7 am, nor anything else noisy that could disturb other guests or the neighbours.
Rubbish
Bins outside
During your stay, you can put your rubbish bags in the bins outside.
Check-out and rubbish
by 10 am
When you leave, please take your rubbish with you and drop it at the collection area just a short walk from the house:
Also Non-smoking property, No pets, No parties or events
Children
Children are welcome. A free cot for children aged 0 to 3 is available on request, subject to availability. Extra beds are not available.
Shared spaces
The two places share only the apartment entrance, with washing machine, dryer, iron and clothes airer. Everything else is private.
Safety
- Fire extinguisher in the entrance hall.
- Smoke alarm.
- Carbon monoxide detector.
- No gas supply: the apartment is all-electric.
- An outdoor camera at the apartment entrance covers the access landing: it is used to check guests' identity in real time on arrival and to monitor access, without recording images. There are no cameras in the indoor spaces.
- According to the safety notice on the Airbnb listing, there are raised areas without railings or guards: please take care with young children.
Stay and visitors
There is currently no minimum stay: you can ask for a single night too.
Luggage storage is not available before check-in or after check-out.
Visitors who are not registered guests are allowed only on request, by prior arrangement with the hosts.
Tourist tax
The City of Verona's tourist tax also applies to tourist rentals, under the city regulation. The amount, exemptions and the limit of 4 nights per person per month are set out in the regulation.
City of Verona regulation (PDF, Italian) (opens in a new tab)
Breakfast
Breakfast is not included. There are cafés and supermarkets in the area.
Cancellation and payment
We tell you the cancellation terms and payment methods when we reply, before your booking is confirmed.